Privacy Policy

Welcome to DoubleDown Casino. We place the highest priority on the trust, safety, and security of our global player community. This Privacy Policy is designed to clearly outline how we collect, utilize, process, and safeguard your personal information when you access our website, download our mobile applications, or engage with our social casino services (collectively referred to as the "Services"). By registering an account, logging in, or simply playing our free slots and table games, you acknowledge that you have read, understood, and agreed to the data practices described in this comprehensive document.

1. Information We Collect

To provide a seamless, entertaining, and fully connected social gaming experience, DoubleDown Casino must collect various types of information from our users. We categorize this data into three primary sections: information you provide to us directly, information we collect automatically through your device, and information we receive from third-party social networks.

A. Information You Provide Directly

When you create an account directly through our platform, you may be asked to provide identifiable information. This typically includes your email address, a chosen username, and a secure password. If you choose to contact our customer support team regarding technical issues, billing inquiries for virtual currency, or gameplay questions, we will collect your name, email address, and the contents of your communication to assist you effectively.

B. Information Collected Automatically

As you navigate our website or engage with the DoubleDown Casino mobile app, our servers automatically record specific telemetry and usage data. This non-personally identifiable information is crucial for optimizing game performance and includes your device type, operating system version, browser type, and Internet Protocol (IP) address. Furthermore, we collect extensive in-game metrics. This encompasses your virtual chip balance, the specific slot machines or table games you frequent, the duration of your play sessions, your Diamond Club VIP status, and your interaction with in-game features like tournaments and daily bonus wheels.

C. Information from Social Media Platforms

A core element of the DoubleDown experience is social connectivity. If you choose to register or log in using a third-party social media platform, such as Facebook, Google, or Apple, we request your permission to access basic profile information governed by those platforms' privacy settings. This may include your public profile name, profile picture, user ID number, and your list of friends who also play DoubleDown Casino. We use this data exclusively to populate your in-game profile, allow you to send and receive virtual chip gifts with friends, and display your ranking on social leaderboards.

2. How We Use Your Information

The data we collect is not merely stored; it is actively utilized to maintain, enhance, and personalize your digital entertainment experience. The primary purposes for processing your information include:

• Service Delivery: To create and manage your account, save your game progress across multiple devices, and process optional in-app purchases of virtual currency.
• Personalization: To tailor the casino lobby to your preferences, recommending new slot games based on your previous play history and offering customized virtual chip promotions.
• Social Connectivity: To facilitate player-to-player interactions, manage clubs, update competitive leaderboards, and enable the gifting of virtual items.
• Platform Improvement: To conduct mathematical analysis and troubleshoot technical bugs. By understanding how players interact with our games, our development team can design better mechanics, improve user interfaces, and ensure our RNG (Random Number Generator) software remains flawless.
• Communication: To send you essential administrative messages, such as security alerts or policy updates, as well as optional marketing communications, daily free chip links, and newsletters (which you can opt out of at any time).

3. Data Sharing and Disclosure

DoubleDown Casino is steadfast in its commitment to your privacy; we do not sell your personal information to third-party data brokers. However, to operate a massive, global gaming platform, we must share limited data with trusted partners and in specific legal scenarios:

• Service Providers: We collaborate with third-party vendors who assist us with cloud hosting (ensuring the games load quickly), payment processing (for virtual currency transactions), customer support ticketing systems, and secure email delivery. These providers are strictly bound by confidentiality agreements and are prohibited from using your data for any independent purpose.
• Legal Compliance: We reserve the right to disclose your information if required by law, court order, or subpoena. We will also share information to cooperate with law enforcement agencies in investigating potential fraud, security breaches, or violations of our Terms of Service.
• Business Transfers: In the event that DoubleDown Casino is involved in a merger, acquisition, corporate restructuring, or sale of assets, your user data may be transferred to the acquiring entity as part of the business transition. You will be notified via email of any such change in ownership.

4. Cookies and Tracking Technologies

To ensure our website functions correctly and to deliver targeted advertisements for our application across the internet, we utilize cookies, web beacons, and similar tracking technologies. Cookies are small text files stored on your device that remember your login state, language preferences, and site settings. We use both session cookies (which expire when you close your browser) and persistent cookies. We also employ third-party analytics tools, such as Google Analytics, to measure traffic patterns and user engagement. For a complete, detailed breakdown of how we use these technologies and how you can manage your cookie preferences, please review our dedicated Cookie Policy.

5. Security Measures

Securing your data is a critical operational mandate. DoubleDown Casino employs industry-standard administrative, physical, and technical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmitted between your device and our servers is encrypted using standard SSL (Secure Socket Layer) technology. We maintain our databases in highly secure data centers protected by advanced firewalls and stringent access controls.

However, it is vital to acknowledge that no method of transmission over the internet or method of electronic storage is mathematically 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. You also play a crucial role in your own security; we urge you to use a strong, unique password for your account and never share your login credentials with anyone.

6. Your Privacy Rights and Choices

Depending on your geographic location, such as residing in the European Economic Area (GDPR) or California (CCPA), you may possess specific legal rights regarding your personal data. Regardless of your location, DoubleDown Casino aims to provide all players with control over their information:

• Access and Correction: You may log into your account settings at any time to review and update your basic profile information.
• Data Deletion: You have the right to request the permanent deletion of your account and associated personal data. This can be initiated through the privacy settings within the app or by contacting support. Please note that deleting your account will result in the irreversible loss of all virtual chips, VIP status, and game progress.
• Opting Out of Marketing: You may unsubscribe from promotional emails by clicking the "unsubscribe" link provided at the bottom of every marketing email. Even if you opt out of marketing, we may still send you critical non-promotional communications regarding your account.
• Mobile Notifications: You can manage or disable push notifications directly through your mobile device's operating system settings.

7. Children's Privacy

DoubleDown Casino is a social gaming platform intended strictly for adult audiences. Our services are not directed at, nor do we knowingly collect personal information from, children under the age of 18 (or the age of majority in your respective jurisdiction). The games simulate casino gambling environments and are entirely inappropriate for minors. If we become aware that a child under 18 has provided us with personal information or created an account, we will take immediate and unilateral steps to delete such data and terminate the offending account from our servers.

8. Changes to This Privacy Policy

The digital landscape is constantly evolving, as are the features we offer at DoubleDown Casino. Consequently, we may update this Privacy Policy periodically to reflect changes in our data processing practices, to implement new technologies, or to comply with updated legal regulations. When we make material changes, we will notify you by revising the "Last Updated" date at the top of this page, and in some cases, we may provide a more prominent notice within the app or via email. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or technical issues regarding this Privacy Policy, our data collection practices, or if you wish to exercise any of your privacy rights, our dedicated support team is ready to assist you. You can reach out to our Data Protection Officer and customer service department by utilizing the support portal accessible directly through the game settings menu, or by mailing a formal inquiry to our corporate address provided in our Terms of Service.

Thank you for trusting DoubleDown Casino. Spin responsibly and enjoy the games!